Tag: Telephone Technique

PROFESSIONAL RECEPTIONIST AND OPERATOR
By December 18, 2013 0 Comments Read More →

PROFESSIONAL RECEPTIONIST AND OPERATOR

PROFESSIONAL RECEPTIONIST AND OPERATOR  – Yogyakarta Yogyakarta | 15 – 17 Januari 2014 | IDR  5.800.000 per participant Bali | 15 – 17 Januari 2014 | IDR  8.000.000 per participant Bandung | 15 – 17 Januari 2014 | IDR  6.500.000 per participant Yogyakarta | 22 – 24 Januari 2014 | IDR  5.800.000 per participant Bali | 22 […]

Telephone Technique (in English)

Telephone Technique (in English)

Telephone Technique (in English) Graha Mustika Ratu, Jakarta | Rabu, 23 Juni 2010 | Pk. 08.45 – 17.00 | Rp 1.200.000 ,- / peserta Materi bahasan: Introduction : a professional image, the importance of technique and good telephone etiquette Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, […]

THE PROFESSIONAL TELEPHONE TECHNIQUE

THE PROFESSIONAL TELEPHONE TECHNIQUE

THE PROFESSIONAL TELEPHONE TECHNIQUE Estubizi Business Center, Jakarta Selatan |   11 Juni 2010 |08.30 – 16.30 WIB | Rp 1.100.000,- PROGRAM OUTLINE: Materi bahasan: Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. Professional telephone conversation: Sikap positif terhadap pelanggan. Active listening, asking the questions: Menangkap maksud/pertanyaan yang […]

Telephone Technique and Courtesy for Customer Service

Telephone Technique and Courtesy for Customer Service

Telephone Technique and Courtesy for Customer Service Graha Mustika Ratu, Jakarta |  Senin, 10 Mei 2010 Pk. 08.45 – 17.00 | Rp 1.200.000,- Materi bahasan: Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. Professional telephone conversation: Sikap positif terhadap pelanggan. Active listening, asking the questions: Menangkap maksud/pertanyaan yang […]