Tag: handling complaint

HANDLING CUSTOMER COMPLAINT – Pasti Jalan
By August 11, 2016 0 Comments Read More →

HANDLING CUSTOMER COMPLAINT – Pasti Jalan

HANDLING CUSTOMER COMPLAINT  (PENANGANAN KOMPLAIN PELANGGAN) Hotel Ibis, Yogyakarta | 20 – 21 Agustus 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 22 – 24 Agustus 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 27 – 28 Agustus 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 29 – 31 Agustus 2016 | Rp 5.900.000,- per […]

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan
By June 10, 2016 0 Comments Read More →

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT – Pasti Jalan

BEST PRACTICE FOR HANDLING CUSTOMER COMPLAINT Yogyakarta | 20 – 21 Juni 2016 | Rp. 5.900.000 Per Peserta Semarang / Solo | 20 – 21 Juni 2016  | Rp. 5.900.000 Per Peserta Bandung / Jakarta / Surabaya | 20 – 21 Juni 2016 | Rp. 6.900.000 Per Peserta Bali / Batam /Balikpapan / Manado / Lombok | 20 – 21 Juni 2016 | […]

COMPREHENSIVE SERVICE EXCELLENCE SKILLS – Pasti Jalan
By April 21, 2014 0 Comments Read More →

COMPREHENSIVE SERVICE EXCELLENCE SKILLS – Pasti Jalan

COMPREHENSIVE SERVICE EXCELLENCE SKILLS Graha Mustika Ratu, Jakarta | 23 – 24 April 2014 | 09.00 – 17.00 WIB | RP. 3.000.000 – PASTI JALAN Graha Mustika Ratu, Jakarta | 09 – 10 Juni 2014 | 09.00 – 17.00 WIB | RP. 3.000.000 Graha Mustika Ratu, Jakarta | 11 – 12 Desember 2014 | 09.00 […]

CUSTOMER SERVICE IN CREDIT UNION
By February 25, 2014 0 Comments Read More →

CUSTOMER SERVICE IN CREDIT UNION

CUSTOMER SERVICE IN CREDIT UNION Bandung | 3 – 5 April 2014 | Rp 5.950.000 Bandung | 19 – 21 Juni 2014 | Rp 5.950.000 Bandung | 15 – 17 September 2014 | Rp 5.950.000 Bandung | 20 – 22 November 2014 | Rp 5.950.000 LATAR BELAKANG : Customer service hakikatnya mempelajari berbagai teknik yang […]

HANDLING COMPLAINTS AND DIFFICULT CUSTOMER
By February 17, 2014 0 Comments Read More →

HANDLING COMPLAINTS AND DIFFICULT CUSTOMER

HANDLING COMPLAINTS AND DIFFICULT CUSTOMER Jakarta | 18 – 19 Februari 2014  | Rp. 3.750.000,-/ peserta   Selama masih ada complain yang datang dari pelanggan dan nasabah, berarti bisnis masih berjalan positif dan masih bergerak. Penanganan complain pun harus dilakukan cepat, tepat dan antisipatif. Dalam memberikan pelayanan ke pelanggan, keinginan untuk memenuhi harapan dan kebutuhan pelanggan untuk mencapai […]

EFFECTIVE HANDLING COMPLAINT AND PROBLEM SOLVING
By February 13, 2014 0 Comments Read More →

EFFECTIVE HANDLING COMPLAINT AND PROBLEM SOLVING

EFFECTIVE HANDLING COMPLAINT AND PROBLEM SOLVING Jakarta | 17 – 18 Februari 2014 | Rp 3.950.000 Jakarta | 21 – 22 Maret 2014 | Rp 3.950.000 Jakarta | 28 – 29 April 2014 | Rp 3.950.000 Jakarta | 11 – 12 Juni 2014 | Rp 3.950.000 Jadwal Training 2014 Selanjutnya … TUJUAN TRAINING: EFEECTIVE HANDLING […]

MANAGING DIFFICULT CUSTOMERS AND HANDLING COMPLAINT PROFESSIONALLY
By February 12, 2014 0 Comments Read More →

MANAGING DIFFICULT CUSTOMERS AND HANDLING COMPLAINT PROFESSIONALLY

MANAGING DIFFICULT CUSTOMERS AND HANDLING COMPLAINT PROFESSIONALLY Jakarta | 27 – 28 Februari 2014 | Rp 3.500.000,-/orang   Why Is This Important? Apakah anda harus berhadapan dengan customer yang banyak maunya dan memiliki seribu satu macam permintaan tak masuk akal sehingga membuat anda pusing tujuh keliling ? Apakah anda merasa tidak mungkin mempertahankan mood anda ketika […]

HANDLING CONFLICT AND COMPLAINT EFFECTIVELY
By February 10, 2014 0 Comments Read More →

HANDLING CONFLICT AND COMPLAINT EFFECTIVELY

HANDLING CONFLICT AND COMPLAINT EFFECTIVELY Bandung | 05 – 07 March 2014 | Rp 5.950.000/peserta  Bandung | 02 – 04 April 2014 | Rp 5.950.000/peserta  Bandung | 07 – 09 May 2014 | Rp 5.950.000/peserta  Bandung | 4 – 6 June 2014 | Rp 5.950.000/peserta  Jadwal Training 2014 Selanjutnya …   PENGANTAR  Kepuasan pelanggan merupakan faktor yang sangat penting. Tidak hanya pelanggan eksternal, […]

Effective Customer Service Excellent
By February 7, 2014 0 Comments Read More →

Effective Customer Service Excellent

Effective Customers Service Excellent Hotel UNY,  Yogyakarta  | Feb 12 – 14, 2014 |  Rp. 7.500.000 per peserta Hotel UNY,  Yogyakarta  | Mar 12 – 14,2014 |  Rp. 7.500.000 per peserta Hotel UNY,  Yogyakarta  | April 09 – 11,2014 |  Rp. 7.500.000 per peserta Hotel UNY,  Yogyakarta  | Mei 21 – 23, 2014|  Rp. 7.500.000 per peserta Hotel UNY,  Yogyakarta  | Jun 11 […]

SERVICE EXCELLENT RUMAH SAKIT
By December 26, 2013 0 Comments Read More →

SERVICE EXCELLENT RUMAH SAKIT

SERVICE EXCELLENT RUMAH SAKIT “ Happines Service, Strategi mencapai titik kepuasan Pelanggan & Meningkatkan Kinerja Di Rumah Sakit” Yogyakarta | 22 – 23 Januari 2014 | Rp. 2.500.000,-/participant Yogyakarta | 12 – 13 Februari 2014 | Rp. 2.500.000,-/participant Bali | 25 – 26 Februari 2014 | Rp. 2.500.000,-/participant Jakarta | 12 – 13 Maret 2014 […]