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Proffesional Role of Secretary

Effective & Proffesional Role of Secretary

Hotel Harris / Pomelotel Hotel, Jakarta | 27 – 28 Maret 2013 | Rp. 3,750,000 – / peserta

 

Outline

  1. Communicating for Results
    • Effective Communication Concept
    • Barriers to Communication and How to Overcome the Barriers
    • Control their Voice by Using Tonality to Influence Others
    • Active Listening Skills
  2. Applying Interpersonal skills in the Workplace
    • Creating a positive first impression
    • Achieving the desired result with first impressions
    • Communicating effectively in professional relationships
  3. Partnering with Your Boss and Office Team
    • How to Deal with Your Boss and Other Team
    • Get-And-Keep Your Boss Organized
    • Recognize, Develop and Refine Certain Personal Characteristics
    • How to Cope with Different Personality Types
  4. Service Essentials
    • Attitude of Excellent Service
    • Applied Body Language and Words
    • Identify Customer Needs
    • Exceeding Customer Expectations
  5. Managing Time
    • Time Management Tools
    • Setting the Priorities
    • Identify Time Management Barriers and Dealing with Time Wasters
    • Handle Procrastination
  6. Effective Presentation Skills
    • Planning an effective presentation
    • Writing a script or notes
    • Practice and rehearsal
    • Personal delivery skills
  7. Reviewing the presentation for maximum learning and effect

Instruktur

Ida Kuraeny

(Communication, Marketing & Human Resource Consulting)

Investasi

Rp. 3,750,000 – / peserta
Fasilitas

  • 2x Lunch
  • 4x Coffee break
  • Hand Out ( hard copy )
  • Flasdik ( Sost copy )
  • Sertifikat
  • Souvenir (Tas Ransel)

 

 

About the Author:

http://www.twitter.com/avisdjamal

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