IT Infrastructure Library (ITIL) v3 Foundation
Kuningan, Jakarta Selatan | 21 – 23 September 2015 | Rp 8.500.000 – Almost Running
Kuningan, Jakarta Selatan | 23 – 25 November 2015 | Rp 8.500.000
The ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.
This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.
IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.
There are no pre-requisites for this course, although a basic knowledge of IT Service Management concepts will be helpful.
Outline ITIL Course
- Module 1: Introduction
- Module 2: Service Strategy
- Module 3: Service Design
- Module 4: Service Transition
- Module 5 : Service Operation
- Module 6: Continual Service Improvement
- Module 7: Exam Preparation
- 21 – 23 September 2015
- 23 – 25 November 2015
AXA Tower 37th Floor, Kuningan City
Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan
- IDR 8.500.000
- ITIL Course Materials
- Exam Voucher
- ITIL Certificate (if passed the exam)
- 3 Days Meeting Packages Fullboard (1X Breakfast, 1X Lunch, 1X Dinner, 2X Coffee Break, and Residential)