Customer Service

TELEPHONE TECHNIQUES AND COURTESY – Pasti Jalan

TELEPHONE TECHNIQUES AND COURTESY – Pasti Jalan

TELEPHONE TECHNIQUES AND COURTESY Graha Mustika Ratu, Jakarta | 16 Desember 2016 | 09.00 – 17.00 WIB | RP. 1.750.000,-   Teknik menelepon (telephone techniques) yang baik sangat berpengaruh dalam menciptakan citra perusahaan yang positif. Keterampilan dan kemampuan menelepon yang baik perlu dimiliki oleh semua karyawan di sebuah perusahaan, terutama oleh operator, receptionist atau junior secretary, […]

CUSTOMER RELATIONSHIP SERVICE – Pasti Jalan
By November 17, 2016 0 Comments Read More →

CUSTOMER RELATIONSHIP SERVICE – Pasti Jalan

EFFECTIVE CUSTOMER RELATIONSHIP SERVICE Hotel Ibis, Yogyakarta | 21 – 23 November 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 26 – 27 November 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 28 – 30 November 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 03 – 04 Desember […]

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running
By November 7, 2016 0 Comments Read More →

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS – Almost Running

HANDLING DIFFICULT CUSTOMERS & COMPLAINTS Hotel Cavinton, Yogyakarta | 23 – 25 November 2016 | Rp. 6.500.000,-     DESCRIPTION In every type of business, you are bound to encounter irate, demanding and unreasonable customers.  Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know […]

Customer Service Excellence – ALMOST RUNNING

Customer Service Excellence – ALMOST RUNNING

CUSTOMER SERVICE EXCELLENCE Hotel Ibis / Fave Hotel, Jakarta | 10 – 11 November 2016 | Rp. 4.250.000,- ALMOST RUNNING Hotel Ibis / Fave Hotel, Jakarta | 13 – 14 Desember 2016 | Rp. 4.250.000,-     OVERVIEW Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan […]

CUSTOMER SERVICE EXCELLENT
By October 19, 2016 0 Comments Read More →

CUSTOMER SERVICE EXCELLENT

CUSTOMER SERVICE EXCELLENT Jakarta | 17 – 18 November 2016 | Rp 3.950.000 Jakarta | 22 – 23 Desember 2016 | Rp 3.950.000     TUJUAN TRAINING: Pelatihan ini bertujuan untuk membangun CUSTOMER SERVICE EXCELLENT mindset, yang diharapkan mampu menstimulan peserta untuk mengubah perilaku pelayanan terhadap pelanggan dari criteria standard menjadi memuaskan. Dalam pelatihan ini juga ditujukan […]

Service Excellence Skills – PASTI JALAN
By September 29, 2016 0 Comments Read More →

Service Excellence Skills – PASTI JALAN

Service Excellence Skills The Parklane/Park Hotel/Arion Swiss Belhotel, Jakarta | 11 – 12 Oktober 2016 | Rp 4.595.000 – PASTI JALAN The Parklane/Park Hotel/Arion Swiss Belhotel, Jakarta | 13 – 14 Desember 2016 | Rp 4.595.000     Dalam Era Global sekarang persaingan menjadi sangat ketat dan kebutuhan peningkatan kualitas perusahaan atau organisasi semakin tinggi, […]

PELAYANAN PRIMA (QUALITY CUSTOMER SERVICES) – Pasti Jalan
By September 21, 2016 0 Comments Read More →

PELAYANAN PRIMA (QUALITY CUSTOMER SERVICES) – Pasti Jalan

PELAYANAN PRIMA (QUALITY CUSTOMER SERVICES) Hotel Ibis, Yogyakarta | 26 – 28 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 01 – 02 Oktober 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 03 – 05 Oktober 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 08 – 09 […]

Improving Quality of Interaction & Handling Customer Complaint – PASTI JALAN

Improving Quality of Interaction & Handling Customer Complaint – PASTI JALAN

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 06 – 07 Oktober 2016 | Rp.4.925.000 – PASTI JALAN Aryaduta Hotel Semanggi/ Swiss-Belhotel, Jakarta | 08 – 09 Desember 2016 | Rp.4.925.000   Memahami Kepuasan Pelanggan (Customer Satisfaction) memiliki arti penting terhadap perkembangan perusahaan.  Oleh karena itu untuk sadar akan […]

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT – Pasti Jalan
By September 9, 2016 0 Comments Read More →

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT – Pasti Jalan

EFFECTIVE SKILL FOR CUSTOMER SERVICE EXCELLENT Hotel Ibis, Yogyakarta | 17 – 18 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 19 – 21 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 26 – 28 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 01 – 02 Oktober […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – Pasti Jalan
By August 31, 2016 0 Comments Read More →

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – Pasti Jalan

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel Ibis, Yogyakarta | 03 – 04 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 05 – 07 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 10 – 11 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 13 – […]